How far do you want to climb the Stream career ladder? With our promote-from-within philosophy and your talent and ambition to succeed, Stream can help you reach new career heights. Having recently combined with eTelecare Global Solutions you’ll be part of one of the top players in the contact center industry with more than 30,000 employees located throughout 50 solutions centers in 22 different countries around the world . As an innovative, fast growing company with the vision to be a leading integrated global BPO provider, Stream has great career opportunities in store for you.
Support Professionals Roles
As a Stream support professional you’ll be part of our global team of 30,000 experts. Always challenging and never boring, you’ll connect with customers of some of the world’s top companies, helping field their questions and resolving their issues for the newest cutting edge products and services on the market today. Whether your role is in customer service, technical support or sales, our support professionals deliver positive customer experiences helping drive brand loyalty for our clients. At Stream, we offer you the foundation, tools and expert training to be the best in our industry.
As a Stream support professional there are three distinct jobs to choose from, depending on your experience, skill and area of interest.
Customer Service Support Professional
As a Stream customer service support professional you’ll be part of a fun, fast-paced team helping our customers with questions and concerns relating to various products and services in the consumer electronics, telecommunications, computer, and media and entertainment industries. You’ll take mainly inbound calls and may also be required to connect with our customers using e-mail and chat. When dealing with each customer’s unique situation, our customer service support professionals are always polite and helpful and most importantly they show a genuine interest in serving our customers. If you have great interpersonal skills and enjoy connecting with others, then consider Stream as we strive to deliver a truly personal customer experience.
Technical Support Professional
As a Stream technical support professional you’ll be working for one of the most established technical support providers in the industry. You’ll provide technical support for Fortune 1000 companies servicing some of the worlds most advanced and well-known technology products and services. Depending on your technical skill-level and experience, you’ll troubleshoot and solve simple to complex issues for both consumers as well as business customers. From PCs to printers to Internet services, we value and need your technical talent for problem solving, as well as your great customer service skills to provide high-quality experiences.
Sales Support Professional
As a Stream sales support professional you’ll be part of a high-energy, highly motivated team responsible for promoting sales and service on every inbound or outbound customer call. You’ll participate in ongoing, thorough training sessions to keep you up-to-date and familiar with our clients’ products and services including new introductory offers, specials and discount programs. This training, along with active listening and a deep understanding of our customers’ needs, enables you to give honest, reliable recommendations, helping create successful sales and satisfied customers. If you have the enthusiasm, confidence and drive to sell, Stream can offer you the incentive to succeed.
Non-Support Professional Roles
In addition to our customer care, technical support and sales opportunities, Stream has many non-support professional positions available across many different functional areas.
Professional Support
Stream offers many rewarding career opportunities for professionals in various corporate functions. If your background is in business development, corporate services, finance, human resources, IT, legal, marketing, operations, quality or sales, your skills, knowledge and experience are vital to the success of our rapidly growing company. If you’re interested in taking the next step and joining a global company with unlimited career opportunities, then Stream is the place for you.
Team Manager
The majority of Stream’s team managers started their careers as top performing support professionals. As a team manager you’ll manage your own group of support professionals making sure we deliver superior support to our customers, while meeting and exceeding your assigned clients’ service metrics. You’ll monitor, measure and manage your team’s performance through one-on-one coaching and continuous daily feedback sessions. The professional development and growth of our support professionals depends on your expert guidance and ability to create a fun, competitive learning environment. If you like to set an example and have what it takes to teach and develop our future leaders, consider becoming a Stream team manager.
Trainer
As a trainer you hold the keys to Stream’s success. You’ll work closely with our clients and quality teams to develop and deliver customized training programs that include new hire, new product and recursive training for our support professionals. You’ll create a fun, highly interactive training environment where our support professionals learn to handle real-life customer scenarios, as well as the tools and skills to outperform and achieve high customer satisfaction rates. If you have the talent to train, then Stream has great opportunities for you.